Privacy Policy

FGT Agro — Fast General Trading (FGT) SARL

Last Updated: July 2026

Applies to: Mobile Applications (iOS & Android), Progressive Web Application, and Website

Article 1 — Identity of the Data Controller

Company name: Fast General Trading (FGT) SARL
Registered office: Bonamoussadi, between Sainte Lucie and Maison Tchoua roundabout, Douala, Cameroon
Platform: FGT Agro — multi-vendor agricultural marketplace connecting buyers, sellers, delivery riders, and equipment rental providers
Contact: support@fgtagro.net

Fast General Trading (FGT) SARL is the sole data controller responsible for the processing of personal information described in this Privacy Policy.

Article 2 — Scope of this Privacy Policy

This Privacy Policy applies to all FGT Agro services, including our mobile applications (iOS and Android), our progressive web application (PWA), our website, and any associated services (collectively, the "Services"). It applies to all users of the Services, including buyers, sellers, delivery riders, and equipment rental users, regardless of location, and describes how we collect, use, share, retain, and protect personal information, as well as the rights available to users.

Article 3 — Information We Collect

3.1 Account Information

First and last name
Email address
Phone number
Password (stored in encrypted / hashed form)
Date of account creation
User role (buyer, seller, delivery rider, equipment renter)

3.2 Profile Information

Delivery and pickup addresses
City and district information
Business or store name and details

3.3 Transaction Information

Orders and order history
Payment method used (without storing full payment credentials)
Delivery history
Refunds
Wallet or payout information (for sellers and riders)

3.4 Location Information

Precise location, only when permission is granted
Delivery rider tracking during active deliveries
Nearby store and equipment rental discovery
Delivery estimates and address verification

3.5 Identity Verification Information (KYC)

National ID cards or passports
RCCM (business registration) certificates
Store registration documents
Driver documents and vehicle registration information

3.6 User-Generated Content

Product images
Store images
Profile pictures
Reviews and ratings

3.7 Diagnostic and Technical Information

Device model and operating system version
Application version
IP address and connection logs
Crash reports and performance information
Device identifiers required for push notifications and authentication

Article 4 — How We Use Your Information

The personal data collected is used exclusively for the following purposes:

Creating, managing, and securing your user account;
Processing, tracking, and delivering orders placed on the platform;
Facilitating payment of transactions through our mobile money and banking partners;
Enabling connections between buyers, sellers, and delivery riders;
Sending transactional notifications (SMS, email, push notifications) related to your orders, deliveries, and account;
Verifying user and business identity for fraud prevention and regulatory compliance;
Providing customer support and responding to your requests;
Diagnosing application errors and improving stability and performance;
Improving our services based on anonymized usage statistics;
Complying with our legal, accounting, and regulatory obligations.

Article 5 — Location Services

Precise location data is collected only when required for specific functionalities of the application, and only when permission has been granted by the user. Location is never collected unless permission is granted, and FGT Agro does not track users continuously or in the background.

Location data is used for:

Delivery riders: active delivery tracking, collected only while a delivery is in progress and stopped as soon as the rider goes offline or the delivery is completed.
Buyers: store discovery, nearby equipment rentals, delivery route optimization, delivery estimates, and delivery address verification.
Sellers: city of registration collected at sign-up.

You may disable GPS access at any time through your device settings, although this may limit certain delivery-related and discovery features.

Article 6 — Camera and Photo Library Access

FGT Agro requests access to your camera and photo library only when you choose to upload images required for certain features of the platform, such as:

Product listings
Storefront documentation
Identity verification and RCCM documents
Delivery documentation
Equipment rental listings
Profile pictures

Camera and photo library access is requested only at the moment of use and is never accessed in the background.

Article 7 — Biometric Authentication

FGT Agro supports Face ID, Touch ID, and other biometric authentication mechanisms provided by your device to allow secure and convenient sign-in.

Biometric information is processed exclusively by your device's operating system (Apple or Android secure enclave) and is never collected, transmitted, or stored by FGT Agro.

Article 8 — Push Notifications and Communications

We may send notifications relating to:

Orders and delivery status
Payment confirmations
Account security and OTP verification
Promotions and announcements, where permitted

Users may disable notifications at any time through their device settings.

Article 9 — Payments and Financial Information

Payments are processed through the following partners:

Orange Money
MTN Mobile Money
Partner banks (for bank transfer or deposit)

FGT Agro does not store complete payment credentials or banking passwords. Payment processing is handled by our regulated mobile money and banking partners.

Article 10 — Identity Verification (KYC) Documents

To verify sellers, delivery riders, and business accounts, we may collect:

National ID cards or passports
Driver documents and vehicle information
RCCM certificates and business registration documents

Identity verification documents are encrypted during transmission and securely stored. Access is restricted to authorized personnel responsible for account verification, fraud prevention, and regulatory compliance. These documents are retained only for as long as legally required or while the associated account remains active, as detailed in Article 12.

Article 11 — Third-Party Services and Data Sharing

FGT Agro does not sell or rent your personal data to third parties for commercial purposes. We use trusted third-party service providers that may process certain information on our behalf, strictly to the extent necessary to provide the Services:

Authentication, push notifications, and diagnostics/crash reporting services (e.g. Firebase/Google) — for account security, notification delivery, and application stability;
Deep-linking and attribution services (e.g. Branch.io) — to support referral links and improve user experience;
Apple Push Notification Service (APNs) — for iOS push notifications;
Mobile money and banking partners (Orange Money, MTN Mobile Money, partner banks) — for payment processing and disbursement;
Cloud infrastructure providers — for secure data hosting and storage;
SMS and email providers — for transactional communications and OTP verification.

Your data may also be shared with Cameroonian administrative or judicial authorities where required by applicable law.

Article 12 — Data Retention Periods

Data Category	Retention Period
Account data	Until account deletion, or up to 3 years following the last activity on an inactive account
Transaction and billing data	10 years, in accordance with accounting obligations applicable in Cameroon
Delivery tracking / geolocation data	6 months, for resolving delivery-related disputes
Diagnostic and security logs	12 months
KYC / identity verification documents	For as long as legally required, or while the account remains active
Payment records	10 years
Support records	3 years

Article 13 — International Data Transfers

Your information may be securely processed and stored on servers located outside your country of residence, including in Europe, where required to provide the Services. Appropriate technical and organizational measures are implemented to ensure the security of such transfers.

Article 14 — Data Security

FGT Agro implements the following technical and organizational measures to protect your data:

Encryption of communications between the application and our servers (TLS/HTTPS);
Passwords stored in encrypted (hashed) form, never in plain text;
Restricted access to databases and infrastructure, limited to authorized personnel only;
Restriction of exchanges with payment partners to authorized and identified IP addresses;
Regular backups of data hosted with our cloud provider;
Continuous monitoring of infrastructure to detect and address security incidents.

Despite these measures, as no system is infallible, FGT Agro is committed to informing affected users as soon as possible in the event of a data breach.

Article 15 — Children's Privacy

FGT Agro is intended for individuals aged 18 years or older and is not directed toward children. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Article 16 — Your Rights

Depending on applicable law, you have the right to:

Access the personal data we hold about you;
Correct inaccurate or incomplete data;
Delete your personal data, subject to legal retention obligations;
Restrict certain processing of your data;
Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at support@fgtagro.net specifying your request. A response will be provided within a reasonable timeframe.

Article 17 — Account Deletion and Data Erasure

Users may permanently delete their FGT Agro account at any time directly from the Personal Information section of their profile within the application, or by contacting support at support@fgtagro.net.

Upon account deletion:

Personal information is deleted or anonymized;
Transaction and financial records required by law are retained in accordance with Article 12;
Some data may remain in encrypted backups for a limited period before automatic removal.

Article 18 — Cookies and Similar Technologies (Web & PWA)

Our progressive web application and website currently use only essential session and local storage technologies required to maintain your login session and keep the Services functioning correctly. We do not currently use analytics or advertising cookies. Should this change in the future, this Privacy Policy will be updated accordingly and, where required, your consent will be requested before any non-essential cookie or analytics technology is activated.

Article 19 — Changes to this Privacy Policy

FGT Agro may update this Privacy Policy from time to time, particularly to reflect changes to its services, features, or applicable regulations. Any substantial change will be communicated to you via the application, the website, or by email, and the "Last Updated" date at the top of this document will be revised accordingly.

Article 20 — Contact Information

Company: Fast General Trading (FGT) SARL
Email: support@fgtagro.net
Phone: +237 658 71 19 71
Address: Bonamoussadi, between Sainte Lucie and Maison Tchoua roundabout, Douala, Cameroon